Frequently Asked Questions
Answers about our services, coverage, refrigerants and emergency support.
What refrigeration services does EJM provide?
EJM provides industrial refrigeration, commercial refrigeration, air conditioning, ventilation, and 24/7 service & maintenance across the UK — from design and installation to commissioning and ongoing support.
What refrigerants does EJM specialise in?
We specialise in natural refrigerants including ammonia (R717) and CO₂ transcritical systems, as well as low-GWP commercial refrigerants. As an independent contractor, we select the best solution for your project.
Does EJM offer emergency breakdown call-out?
Yes. Our service team provides 24/7 emergency breakdown and call-out support UK-wide. Call 01429 836 161 for immediate assistance.
Which areas of the UK does EJM cover?
EJM operates UK-wide including Northern Ireland, with regional offices in Durham, Derby, Ashford (Kent) and Glasgow. We have completed projects from Scotland to the South Coast.
Is EJM tied to a single equipment manufacturer?
No. As an independent contractor we select the best equipment for each project — giving you unbiased advice and competitive pricing.
Does EJM provide free site surveys?
Yes. We offer free initial consultations and site surveys for new installations, upgrades and feasibility studies.
What accreditations does EJM hold?
EJM is ISO 9001:2015 accredited, Safe Contractor approved, Refcom registered, with NEBOSH-trained personnel and Constructionline membership.
Can EJM help with F-Gas compliance?
Yes. We advise on F-Gas regulations, natural refrigerant transitions and phasedown planning for existing systems.
Does EJM offer remote monitoring?
Yes. Our service division provides remote monitoring, alarm integration and planned preventative maintenance for critical refrigeration assets.
How quickly can EJM respond to emergencies?
Our 24/7 breakdown line is staffed around the clock. Response times depend on location and severity — call 01429 836 161 and we will prioritise accordingly.